THE BOSTON CONSULTING GROUP

Please, use this site to either postpone your migration or request support during the migration process.

The migration will begin on Tuesday 02/09/2025. 
To ensure a smooth transition, you must meet the following requirements. 
If you believe you will not meet them, please click here to postpone your migration to a later wave before Sunday 31/08/2025:

• You must be physically located in Belgium, during the migration.
• A stable WiFi connection is required throughout the migration.
• Your laptop should be accessible during or shortly after the migration.
   

Please Note:

1. The deadline to request a postponement is Sunday 31/08/2025. 
   Please submit your request to be migrated at a later wave through this site by that date.
2. In rare cases, the migration may be delayed by 1 to 3 days due to the operator transfer process. 
   While we cannot control this delay, we will closely monitor the migration and step in if needed.
3. Please, use this link to request support during the migration. 
   This is the fastest way of getting support during the migration.
4. Mobile internet may be temporarily unavailable after the network switch.  ( Wait 5 minutes )
   If it's still not working, visit www.proximus.be/mobilehelp 
   and follow the steps under "Connect to mobile internet"
5. For instructions on how to setup your voicemail and other questions, 
   please, visit the FAQ section below.
6. If you have any other questions or requests, please reach out to BRU Local IT.

Kind regards,
BCG BRU Local IT
A&M - Proximus Migration team